Support
Need help with Bellavie? We’re here for subscription questions, technical issues, privacy requests, and general feedback.
Email us: destek@alcisanati.com
Please include your Apple ID email (if relevant), device model, iOS version, and a short description of the issue. We typically reply within 1–3 business days.
1. Subscription & billing
Bellavie Premium is an auto-renewable subscription sold through the Apple App Store. Payments, renewals, and refunds are handled by Apple.
- Manage or cancel: iPhone Settings → [Your Name] → Subscriptions → Bellavie
- Restore purchases: Open Bellavie → Settings → Restore Purchases (also available on the paywall)
- Refunds: reportaproblem.apple.com
2. Common questions
Why do I need a selfie?
Bellavie uses your photo for AI-assisted color analysis, makeup suggestions, skin refinement previews, and face reading. Only upload photos you have the right to use.
Who processes my photos?
Photos you submit for analysis or enhancement are sent securely to our backend and processed with third-party AI services (including Google Gemini) to generate your results. See our Privacy Policy for details.
I paid but Premium isn’t unlocking
Try Restore Purchases, then restart the app and check your internet connection. Make sure you’re signed into the same Apple ID used for the purchase. If it still fails, email us with the approximate purchase time.
Camera or Photos permission is blocked
Go to iPhone Settings → Bellavie and enable Camera and/or Photos access. Some features won’t work without these permissions.
Is Bellavie medical advice?
No. Bellavie provides beauty and personal style guidance only. It is not a medical device and does not diagnose or treat any condition.
3. Privacy requests
For questions about data collection, AI processing, or deletion of local/app-related data, contact destek@alcisanati.com or read the Privacy Policy.
4. Legal
5. Contact
Email: destek@alcisanati.com
Website: alcisanati.com/bellavieapp